Keeping Tenants Happy: Tips From LA's Best Property Managers

Forget the Oscar winners:Property managers are the rock stars of the CRE industry (when they're not trashing hotel rooms because Life of Pi lost for Best Picture). To compete with the Vanity Fair after-party, we're holding our first SoCal Property Management Summit this week and invite you to join us and hear more. You Argo-ing to learn a lot.

Our moderator, Allen Matkins partner Alain R'Bibo, works with the country's leading RE firms. There's definitely an economiccorrelation between how a property is managed and the rents it can generate, he told us yesterday. Some of the topics he plans to explore withour panel: capital improvements that are the most beneficial; where to spend the least amount of money and get the highest return in tenant satisfaction and rents (our vote is fresh brownies); and what tenants are demanding in terms of infrastructure technology. In addition, Alain wants to talk about the importance of interaction with the surrounding community.

As the capital markets free up, Alain's clients are making acquisitions across the country, and he's working closely with their management teams to help coordinate a smooth transition from a building's previous ownership. Case in point: Tishman Speyer, which recently bought the Wilshire Courtyard. The Miracle Mile office complex has abig tenant roster, Alain notes. "The more tenants, the more management-intensive the transition." He and his family are just back from a week in Hawaii. He's got four kids, including boy-and-girl twins.

We also chatted yesterday with Health Care REIT VP of operations, Kevin Kirn (with lovely wife Esther).The company owns and manages a portfolio of 210 MOBs across the country totaling 13M SF. Kevin tells us the REIT is celebrating a recent tenant satisfaction survey that ranked it in the top 5% among landlords in the medical office segment.It's also is making a push into sustainability for its portfolio despite some unique challenges: Buildings frequently operate into the evening and require 24/7 support. Health Care REIT's partnership program with its tenants, Green Arrow, incentivizes them to work with the landlord to reduce their carbon footprints. He also loves international travel; he and Esther recently visited North Thailand.

Continue reading this story with a free account

Log in or register
Sign up for more articles like this
Subscribe to Bisnow's Los Angeles Newsletters
Related Stories

Rexford Sells Fullerton Industrial Building For $50.2M: The Los Angeles Deal Sheet

What's At Stake For CRE In Tuesday's U.S. Midterm

From Pandemic Darling To Cautionary Tale: Pickleball Clubs Face A Reckoning After Betting Big On Retail Space

Foundry Robotics Leaves San Francisco For New East Bay HQ

Tenant Rep Firm Expands To Philly, Hires Industry Veteran

Epicenter Landcorp Buys Culver City Flex Industrial Building For $11M

Data Centers Lose The Top Spot, San Francisco Jumps 40 Places: 9 Takeaways From ULI's 2027 Outlook

Cushman & Wakefield, NYC Added To Suit Alleging $250K Agency Lease Shakedown

Hollywood's Yamashiro Complex Gets $25M Refinance: The Los Angeles Deal Sheet

Denver Public Schools' $11M Centennial Hall Purchase Marks Rare Land Sale For ULC

Brandywine Plans To Sell $200M Worth Of Properties In 2027

Pennsylvania Reveals Draft Map Of Areas To Benefit From Opportunity Zones 2.0