Driving Retention Through Service

The changing face of tenant needs, and what's required to renewals in a competitive environment.

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  Jillian Larkin

  AVP

  Willow Bridge

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  Erin Carney

  Managing Director

  Bozzuto

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  Mike Zucker

  Managing Partner

  Peak Properties

• Moderator

  Andy Schnack

  Vice President, Sales

  Zentro

Investment, Improvement, and Capital Expenditures

Delivering upgrades to the tenant experience, and what drives satisfaction

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  Zak Sawan

  SVP, Midwest Operations

  RPM Living

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  Jeremy Yost

  Jeremy Yost is a decorated U.S. Navy veteran and visionary real estate developer with a commanding record of leadership, growth, and community impact. During his four years of active duty, he was named Sailor of the Year twice for his command and was a two-time runner-up for Blue Jacket of the Year for Navy Region Midwest. While serving, he earned his Bachelor’s Degree in Management from the University of Phoenix—an early demonstration of his relentless drive and discipline. Mr. Yost advanced his education by attending the graduate school of technology at Eastern Illinois University and completing his MBA from Michigan State University. Since founding his first real estate venture in 2009, he has grown into a leading force in affordable and supportive housing, senior living, and hospitality across Illinois and Indiana—successfully overseeing the development of more than $200 million in real estate assets. He currently serves as Managing Partner of Innovative Development Partners, LLC and leads Yost Management Services, Inc., which operates 24 multifamily housing communities, multiple assisted living facilities, and the Hilton Garden Inn and McKenna-Yost Convention Center. Beyond business, Mr. Yost is a Master Mason at Masonic Lodge #35 in Charleston, Illinois, and is deeply committed to civic service. He sits on the boards of Illinois Affordable Housing, NFP, Illinois Housing Council, Affordable Assisted Living Coalition (legislative committee), and the South Central Continuum of Care. His previous leadership roles include the Eastern Illinois University Panther Club Executive Board, Chair of Fundraising for EIU Athletics, Charleston Area Chamber of Commerce Board, and Finance Officer for American Legion Post 93. His accolades include EIU Panther Club's Rookie of the Year, Biggest Catch Fundraiser (twice), and Partner of the Year by the Coles County Council on Aging. His work and leadership have been featured in CEO Magazine, E! Online, The Daily Caller, OK! Magazine, Reuters, and most recently as one of the Top Leaders on Fox 5 San Diego. In recognition of his significant contributions to supportive housing development, Mr. Yost was honored with the Supportive Housing Developer Recognition of Service award at the 2025 Home Illinois Summit. Mr. Yost resides in Charleston, Illinois, where he proudly raises his children and continues to invest in the future of his community.

  Yost Management Services

  CEO

  Jeremy Yost

  CEO

  Yost Management Services

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  Molly Phelan

  Molly is a partner in the Chicago Office of Siegel Jennings, a national property tax law firm. As a litigator and trusted advisor, she collaborates with Owners, Asset Managers, Acquisition teams and Tax Departments to identify, create and execute property tax reduction strategies. She becomes a member of her clients’ management team. Her goal is to maximize and protect the full potential of real estate assets, minimize related tax liabilities, and resolve disputes with tax authorities and government entities. Molly’s client experience ranges from family owned 1031 portfolios to national commercial investment funds, including special use properties such as hospital campuses to multi-million-dollar manufacturing facilities. Her comprehensive understanding of the commercial real estate market was developed in part through her time as a real estate broker in the Chicago area prior to starting her legal career. Molly regularly represents clients in hearings before review boards, local assessors’ offices, the Illinois Property Tax Appeal Board, and the circuit courts.

  Siegel Jennings

  Partner

  Molly Phelan

  Partner

  Siegel Jennings

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  Jack Robbins

  As Vice President of Sales, Jack is responsible for the overall framework and management of Evolution’s go-to-market strategy. With a history in Commercial Real Estate Management and a passion for sustainability, Jack’s focus at Evolution is to find creative approaches to improve corporate bottom-line performance through energy conservation measures, energy risk management, and ESG Solutions.

  Evolution Sustainability Group

  Vice President

  Moderator

  Jack Robbins

  Vice President

  Evolution Sustainability Group