The path to property excellence is paved with calculated steps for improvement. Property and asset management software tools that promote five vital initiatives—proactive tenant engagement, operational efficiency, preparedness, mitigated energy use and sustainability—will allow managers and staff to gain the ground needed for meaningful advancement.
Whether this is achieved in one giant, admirable, leap, or, more realistically, one incremental step at a time, is up to them.
BOMA’s TOBY program outlines six key objectives, outlined below, for achieving building excellence that perfectly mobilize and leverage ETS software capabilities (along with substantial resources and unmatched client support).
Even if managers' operational aspirations don’t include a coveted TOBY award, simply using the TOBY program as a guide aligns with ETS's core competencies that materially and cost-effectively improve multiple aspects of property life. Here are the six areas outlined in TOBY program entry requirements, matched with ETS application capabilities, to help clients and their teams easily implement important changes for success.
1) Tenant Relations And Communications
ETS offers a wealth of diverse communications capabilities (mobile, desktop, email, text/SMS and more) in addition to resources that facilitate day-to-day interaction, heighten professionalism, bolster positive brand recognition and advance initiatives.
ETS engages, educates and empowers tenants, which drives attraction, satisfaction and retention.
Ask ETS about:
Tenant Affinity
Timely Topical Content (like flu avoidance tips or severe weather alerts)
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2) Energy Conservation
ETS's Energy Management and Administration App, in concert with its suite of operations apps, are terrific tools for diminishing a property’s energy consumption. With top-level limited visibility into energy use, tools like benchmarking, budgeting, alarming and EnergyStar reporting, allow key decision-makers to get a better, more comprehensive picture of consumption.
Automated initiatives identify and correct overconsumption. Operations apps ensure optimal equipment maintenance and performance while communications apps enlist tenants to contribute to energy use mitigation efforts.
Ask ETS about:
Operations Apps: Service Request, Preventive Maintenance, Mobile Task Manager
Communications Apps: Contact Management, Email Notification, Instant Alert
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3) Sustainability And Conservation
Electronic Tenant Solutions’ capacity to advance property and portfolio sustainability and conservation goals starts with providing a centralized resource—the Electronic Tenant Portal. The property web portal includes policies and procedures as well as an overview of resources, initiatives and statistics related to performance (i.e. EnergyStar, carbon footprint, recyclable diversion rates, etc.).
Ask ETS about:
Proactive Sustainability Campaigns
Energy Star, LEED, Energy App, Sustainability Performance, Data Integration
4) Emergency Preparedness
Today’s Class-A office buildings are among the safest places on earth, given security resources like infrastructure, trained personnel and technology, which provide occupants insulation against vulnerability. Property management can assuage tenants’ fears by communicating to tenants the numerous security measures deployed at the property.
The key to successful preparedness is twofold. The first entails making basic guidance tips and preparedness materials readily available to management personnel and tenants in advance of extenuating circumstances.
The second is providing robust communications channels including email, text/SMS and mobile technology for relaying critical information in emergency circumstances.
Ask ETS about:
5) Training Building Personnel
Bolstered by expert client support staff, ETS offers property management, engineers, tenant service coordinators and asset managers the ability to use technology to better understand and execute on their responsibilities.
Utilizing ETS app functionality, support, in-depth training and best practices helps create a continuous learning environment for property staff.
Ask ETS about:
Regular Web Learning Sessions
In-Depth, On-Demand Video Learning
In-Person Training
Best Practices: Operations, Communications, Risk Management, Leasing & Marketing, Energy Management & Administration
6) Community Impact
A good property is an anchor in the community. It’s the place people come to work, play and contribute to the betterment of the world around them. ETS’s communications tools can foster community engagement and tenant participation in local charities, events and activities.
Ask ETS about:
Charity Campaigns (like a canned food drive or clothing donation sites)
Click to learn more about the Building Owners and Managers Association (BOMA).
Click to learn more about the new partnership between ETS and BOMA.
Click to learn more about The Outstanding Building of the Year (TOBY)
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