How BTR Operations Can Navigate A Rising Cost Environment

John started his career with Forte & Accor and then moved onto Sopwell House, the first private business that John managed prior to joining Heythrop Park Resort as Regional Operations Director for 12 years. Looking after up to 9 businesses for an individual entrepreneur is the experience that John relies on every day. Michels & Taylor & Q Hotels gave John great experience of a Management Company and Golf Resort business. At Macdonald Hotels as Regional Managing Director, John looked after the groups 5 Star portfolio including Bath Spa and The Randolph in Oxford. John joined the owners of Colmore Tang and Seven Capital to create Switch Hospitality. Switch has the ability to manage all of the owner’s hospitality businesses and independently manage other businesses. “I have worked in every sector of the industry and I have been trusted by a broad range of owners to invest their money in businesses that on every occasion have developed. I believe passionately in doing the right thing and integrity. I believe that we have the best team of experts at SWHM and we stand apart from our competition as we all manage teams directly and we are all entrepreneurs. “We don’t talk the talk, we walk it!” John is also a Board member for West Midlands Tourism, The Westside Bid and the UK Hospitality regional board.

Jon has 20 years’ experience of launching and growing smart technology and SaaS services into the UK & Irish market. Today he leads the multi-tenant real estate sales team for Quadient’s parcel locker and campus hub business working with property developers, managers, and owners across all residential asset classes.

Mary-Anne Bowring is the founder of Ringley Group, a multi-award winning property consultancy established in 1997 and based in Camden Town, London, she also features weekly on Sky TV’s Property Question Time. A qualified engineer, property manager, lettings agent and chartered surveyor, Mary-Anne has a detailed understanding of property assets, specialising in leasehold issues. She leads the team, remains a practicing surveyor and carries out advocacy and expert witness work, presenting in cases on service charge reasonableness, recoverability and valuation matters.   Key roles include setting the direction, values and vision that make Ringley a market-leading business; researching and exploring new markets; and providing strategic guidance and coaching - helping to develop and support both existing staff and new entrants to the industry. A passionate consumer champion, Mary-Anne has led Ringley to win a number of prestigious accolades including a World Skills ‘national training award’, Camden & Islington’s Employer of the Year, the Property Week RESI Award and The Times Property Awards. A keen advocate of customer-facing technology, Mary-Anne led development of Ringley’s BlockCare range of property management software solutions: - BlockCare 1000 - for Premium Blocks and facilities management - BlockCare 500 - quality 24/7 management, and - BlockCare 300 - an innovative online client portal for small blocks of flats True to Ringley’s brand promise, all service levels provide 100% transparency for residents, giving all parties instant access to all relevant documentation including live management accounts.  Strongly committed to giving back to and improving the property industry, Mary-Anne has acted as a Governor of the Institute of Residential Property Management (IRPM) and is on the committees of both the Association of Residential Managing Agents (ARMA) and the Notting Hill Housing Trust. She is a consultant to the Federation of Private Resident’s Associations (FPRA) and an ambassador for the National Apprenticeship Service.  A familiar face within the leasehold sector, Mary-Anne was recognised as Surveyor of the Year at the Women in Property Awards in 2010.  She is one of News on the Block’s top 100 residential property people. It is Mary-Anne’s energy, technical expertise, and determination to see others achieve their true potential that is behind the Ringley philosophy: Professional advice and great service from brilliant people - every time.   Since 1997, Mary-Anne has developed the Ringley Group to manage over 10,000 properties, as well as providing valuation, building engineering and legal services in the leasehold enfranchisement sector.  During this time, she is proud that the Ringley team has saved clients over £2M by taking a practical, hands-on approach to right to manage, lease extensions and other enfranchisement issues, to directly benefit flat owners.