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Tenant Retention & Experience

What Keeps Occupancy Stable in 2026

Jackie Lee

Jackie Lee

CEO

Brandywine Homes USA

Stephen White

Stephen White

EVP, Property Management

Centennial Real Estate

Steve Bailey

Steve Bailey

Managing Director

Property Management & Leasing, Industrial S2

Alicia Pillows

Alicia Pillows

VP of Real Estate and Customer Experience

Prologis

Jennifer Seay
Moderator

Jennifer Seay

Founder & CEO

Art + Artisans

Jackie Lee

CEO

Brandywine Homes USA

Jackie Lee is the Chief Executive Officer of Brandywine Homes, LLC, a privately owned, single family rental home property management company with locations throughout the Southeast. Brandywine Homes manages over 2700 homes in Atlanta, Memphis, San Antonio, Houston, Tampa, Jacksonville, Fort Lauderdale, and Kansas City. They are currently successfully managing over 10 build for communities.

As CEO, Jackie is responsible for overseeing the operations of all Brandywine Homes offices as well as the development and implementation of new business strategies throughout the organization. Jackie has over 15 years of experience in the rental industry beginning with the creation of her own property management firm, Clear Creek Properties in the early 2000s. Most recently, Jackie served as General Manager at Zillow Offers and Operations Director at FirstKey Homes. During her time with FirstKey Homes she successfully scaled the operations of their largest market from 300 homes and 3 local employees to over 3500 homes and a staff of over 40. Jackie is a licensed broker in multiple states and studied business management at LeTourneau University in Longview, Texas.

Brandywine Homes is available for third party management services for both Build to Rent communities and scattered sites.

Steve Bailey

Managing Director

Property Management & Leasing, Industrial S2

Steve Bailey joined Fort Capital in January 2019 and now serves as Managing Director, Property Management & Leasing at S2 Capital following the August 2025 acquisition. Steve leads strategic growth and operational excellence across S2 Industrial’s property management and leasing divisions, driving scalable service delivery and sustainable financial results. Steve brings over 20 years of real estate experience and has been involved in more than $1 billion in transactions throughout his career. He holds a BBA in Management from the University of Texas at Arlington.

Alicia Pillows

VP of Real Estate and Customer Experience

Prologis

Alicia Pillows is a Regional Real Estate & Customer Experience Vice President for the Central Region. She serves as a supportive resource for property management teams, providing guidance on process, strategy and overseeing execution of regional and company goals.

Alicia started her career with Prologis in 2008 as a Property Manager. Over her 17+ year tenure with the company, she has built a diverse professional skillet in property management, leasing and people management. Prior to the Regional VP position, she was the Senior Leasing Manager in Houston.

Alicia graduated from Virginia Tech University in May of 2008 with a Bachelor of Science majoring in Property Management with a Business minor.

Jennifer Seay

Moderator

Art + Artisans

Jennifer is the Founder and CEO of Art + Artisans. She has helped clients create meaningful, impactful spaces for the past 22 years. Jennifer is passionate about helping her clients succeed and showing them how art can be part of the strategy to achieve their vision and attract their ideal market. She believes that art creates spaces with unique identities that people love and want to visit again and again, bringing countless positive experiences that inspire and build community. Jennifer views her primary role today as Chief Relationship Builder both with clients and within her team. Jennifer has built a culture at A+A deeply rooted in delivering excellence in both client service and quality of work delivered. Developing and nurturing trust with clients, team members, artists and vendors is what has enabled Art + Artisans’ success for 22 years. Jennifer has led many large commercial projects across the country with clients who understand the importance integrating art to tell a story, convey their brand, build community, and engage people.

Jennifer is a graduate of the University of Texas at Austin and has lived in Austin for over 30 years. She has served on the Executive Board of CREW Austin and as a Guardian Angel for the Center for Child Protection. In 2018, she was a nominee for the Austin Business Journal's Profiles in Power, a finalist for the Austin Business Journal's CEO of the Year in 2019, and a Bisnow honoree for Women Leading Austin Real Estate in 2024.

Operating Under Pressure

Performance, Talent & Operational Intelligence

Neil Pendleton

Neil Pendleton

Head of US Client Solutions, Property Management

CBRE

Doug Johnson

Doug Johnson

VP & Head of Property Management

Hillwood

Sandi Scott

Sandi Scott

Director of Property Management

Weitzman

Carla Malone

Carla Malone

VP of Property Management

Newmark

Tommy Wells

Tommy Wells

CEO & Principal

J Street Property Services

Amber Gibson
Moderator

Amber Gibson

Director - Multifamily Sales

Blue Stream Fiber

Neil Pendleton

Head of US Client Solutions, Property Management

CBRE

Neil Pendleton is CBRE’s Head of U.S. Client Solutions, focused primarily on growing the Property Management line of business. In this role, he is responsible for leading and integrating several existing team under the Client Solutions umbrella. Collectively, the team will oversee the Property Management go-to-market positioning for existing clients, support national new business development and expand existing client relationships.

Neil joined CBRE in 1998 and previously served as Senior Managing Director of the downtown Chicago Investors Services business, focused primarily on Investor Leasing and Property Management for the Chicago market. In this role, he oversaw 61 million square feet of office, industrial and retail properties and 300 property personnel, as well as the downtown investor leasing team.

Prior to this role, he served as Senior Managing Director of the Project Management line of business, where he led the Local Project Management team operations business in the Midwest region, including Chicago, Detroit, Indianapolis, Milwaukee and Minneapolis markets. He also managed the group’s financial processes and workload, assisted in business development and worked with national leaders in developing training initiatives. Utilizing his education in design as well as his practical experience in both architecture and as a general contractor, this combination has proven a solid foundation for his 22-year career at CBRE.

Sandi Scott

Director of Property Management

Weitzman

Sandi Scott, CSM, CPM, a commercial real estate professional with more than 20 years of experience, is Senior Vice President and Director of Property Management for the Dallas-Fort Worth office of Weitzman. In D-FW, Scott is responsible for overseeing and managing the day-to-day operations of Weitzman's Dallas-Fort Worth commercial property portfolio. Scott's work with the company has also included training duties and management responsibility for a portfolio of retail centers in the Dallas-Fort Worth area. Scott also has commercial real estate property management experience with Direct Development, where she oversaw the asset management and landlord representation functions for the company's portfolio of retail properties in the Dallas area. In addition, her management experience includes the management of more than 800,000 square feet for Transwestern Commercial Services.

Carla Malone

VP of Property Management

Newmark

Carla Malone – Vice President, Property Management, Newmark

Carla Malone serves as Vice President of Property Management for Newmark in Dallas, where she

leads the firm’s property management platform across the DFW Metroplex. Since joining Newmark

in September 2025, Carla has focused on expanding the portfolio and delivering best-in-class

service for a variety of ownership groups, including institutional and private investors, developers,

and owner-occupiers. She has more than 20 years of experience managing office, industrial, and

retail assets, with a proven track record in operational excellence, strategic planning, and enhancing

asset value.

Before joining Newmark, Carla held senior leadership roles with Lincoln Property Company and

Cushman & Wakefield, where she oversaw multi-million-square-foot portfolios and large property

management teams. Her expertise spans P&L management, tenant experience initiatives, and

capital improvement programs, as well as advisory services for new development projects.

Throughout her career, Carla has partnered with major institutional clients and developers to align

operational strategies with investment objectives.

Carla is passionate about fostering collaborative teams and leveraging technology to elevate

workplace experience and drive long-term asset performance.

Tommy Wells

CEO & Principal

J Street Property Services

Mr. Wells is the Chief Executive Officer & Principal of J Street Property Services, a third-party property management firm based in Dallas–Fort Worth, managing office, multifamily, industrial, and retail assets nationwide totaling more than $1 billion in AUM.

Amber Gibson

Moderator

Blue Stream Fiber

Amber Gibson brings a strong background in technology sales, including managed network services and SaaS, along with valuable operational experience. Since 2022, she has specialized in fiber sales across Texas, supporting both single-family and multifamily communities.

Amber has particular expertise in low-income and affordable housing properties, where she helped owners create new revenue streams and increase Net Operating Income. Her combined operations and sales perspective allow her to deliver strategic, results-driven connectivity solutions that benefit both property performance and resident experience.

Why You Should Attend this DFW Property Management Real Estate Event

What We’ll Cover:

  • Tenant Experience & Retention Strategy: Insights into shaping service culture and tenant engagement from leaders overseeing both institutional and third party property operations, with discussion around performance benchmarks, communication frameworks and service delivery models that directly influence renewals and occupancy stability in today’s competitive markets.

  • On-Site Workforce & Staffing Models: Real world approaches to recruiting, developing and retaining frontline and operations talent, including integrated training programs and organizational structures from firms managing diverse portfolios spanning industrial, residential, retail and mixed use assets.

  • Budget Pressures & Cost Control: Examination of budgeting frameworks from leaders balancing rising insurance, utility, payroll, and vendor costs, including how operational intelligence and strategic planning are used to protect NOI across property types.

  • Maintenance Operations & Building Performance: Best practices in preventive maintenance, work order efficiency, technology enabled workflows and vendor coordination, grounded in lessons from teams managing both corporate portfolios and large third party platforms in complex markets.

  • Technology & Workflow Efficiency: A practical look at which tools and platforms are genuinely improving response times, cross department visibility and performance metrics, and which tend to add complexity without meaningful return on investment.

  • Owner & Operator Alignment: Strategies for aligning operational execution with ownership goals, including frameworks for communication, capital planning, and performance expectations from companies with both proprietary and client-focused portfolios.

How You'll Do More Business: DFW remains one of the nation’s most active and complex property management markets, with more than 8.1 million residents and one of the fastest growth rates among large U.S. metros. This growth creates constant pressure on building operations and tenant expectations. At the same time, operating pressures are intensifying across Texas and DFW. Insurance policy costs in Texas rose by rose by 55.4% between 2019 and 2024, putting direct strain on operating budgets and forcing property teams to make tougher decisions around staffing, maintenance and service delivery.

Against this backdrop, property leaders across DFW are managing portfolios that span logistics facilities, residential communities, retail centers, office assets and mixed use environments, often within the same organization. Office conditions are beginning to stabilize as absorption improves and vacancy shows early signs of easing, while retail vacancy remains near historic lows, reinforcing strong tenant demand across neighborhood and service oriented centers. Many owners now operate mixed portfolios that require consistent performance standards across very different asset types, increasing demand for property teams who can deliver both operational efficiency and elevated tenant experience at scale.

This event brings together perspectives from large national platforms and regionally focused operators responsible for everything from institutional industrial portfolios and residential operations to third party property management and owner operated assets. You will hear how teams are standardizing service models, building frontline talent pipelines, leveraging operational data, and refining maintenance and customer experience strategies to protect occupancy, improve renewals and preserve NOI. Together, these conversations will focus on how today’s most effective property organizations are aligning operations with ownership priorities while navigating rising costs, shifting tenant expectations and portfolio complexity in one of the country’s most competitive CRE markets.

Join Bisnow as we explore how DFW property teams are retaining tenants, developing talent, protecting NOI, and aligning with ownership priorities in 2026, and what the most resilient portfolios are doing differently.

Structured Networking: This event will have interactive networking experience is built to maximize peer-to-peer value. Rather than open mingling, attendees will engage in facilitated conversations with fellow property management leaders, owners, and operators, helping you quickly identify shared challenges, compare strategies, and make targeted connections across retail, office, industrial, multifamily, and mixed-use portfolios.

Who You’ll Meet: Owners, asset managers, property managers, regional operations leaders, maintenance directors, tenant experience professionals, third-party management firms, in-house property operations teams, and industry partners shaping how buildings are staffed, run, and experienced across North Texas.

Why You Should Attend: Bisnow events bring together the biggest power players in the industry to identify opportunities, build your network and expand your business. With the largest audience of commercial real estate professionals in the world, no one knows how to help your business more than us. Join Bisnow as we jump into the market to analyze its strengths and strategize on its areas of opportunity. You don't want to miss this event!

Questions about your ticket purchase or interested in sponsoring? Reach out to customerservice@bisnow.com for customer support.  

For venue/location questions or to request disability-related accommodations, please contact claire.ahrens@bisnow.com no later than 7 business days before the event.

For speaker recommendations or press inquiries please email our Texas event producer Ansley Bird at carissa.batson@bisnow.com.

DFW Property Management News & Projects

Agenda

Time Activity
2:00 PM
3:00 PM
Breakfast and Networking
3:05 PM
3:50 PM
Tenant Retention & Experience

What Keeps Occupancy Stable in 2026 • How property teams are standardizing service delivery and communication to improve renewals across industrial, retail, residential, office and mixed use portfolios • Strategies for measuring tenant satisfaction, identifying friction points early, and translating feedback into operational improvements • Balancing efficiency with experience as teams manage rising costs while maintaining consistent performance and brand standards

3:50 PM
4:10 PM
Networking Break
4:10 PM
4:55 PM
Operating Under Pressure

Performance, Talent & Operational Intelligence • Workforce models for recruiting, training and retaining onsite talent, including how teams are building career pathways and stabilizing frontline operations • Using operational data, reporting cadence and technology platforms to improve visibility, prioritize resources and drive portfolio wide performance • Maintenance execution, vendor coordination and preventive strategies that protect asset performance while controlling costs in a higher expense environment

4:55 PM
5:15 PM
Closing Networking

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