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Speakers and Panels
Tenant Retention & Experience
What Keeps Occupancy Stable in 2026
Jackie Lee
CEO
Brandywine Homes USA
Stephen White
EVP, Property Management
Centennial Real Estate
Steve Bailey
Managing Director
Property Management & Leasing, Industrial S2
Alicia Pillows
VP of Real Estate and Customer Experience
Prologis
Jennifer Seay
Founder & CEO
Art + Artisans
Operating Under Pressure
Performance, Talent & Operational Intelligence
Neil Pendleton
Head of US Client Solutions, Property Management
CBRE
Doug Johnson
VP & Head of Property Management
Hillwood
Sandi Scott
Director of Property Management
Weitzman
Carla Malone
VP of Property Management
Newmark
Tommy Wells
CEO & Principal
J Street Property Services
Amber Gibson
Director - Multifamily Sales
Blue Stream Fiber
Why You Should Attend this DFW Property Management Real Estate Event
What We’ll Cover:
Tenant Experience & Retention Strategy: Insights into shaping service culture and tenant engagement from leaders overseeing both institutional and third party property operations, with discussion around performance benchmarks, communication frameworks and service delivery models that directly influence renewals and occupancy stability in today’s competitive markets.
On-Site Workforce & Staffing Models: Real world approaches to recruiting, developing and retaining frontline and operations talent, including integrated training programs and organizational structures from firms managing diverse portfolios spanning industrial, residential, retail and mixed use assets.
Budget Pressures & Cost Control: Examination of budgeting frameworks from leaders balancing rising insurance, utility, payroll, and vendor costs, including how operational intelligence and strategic planning are used to protect NOI across property types.
Maintenance Operations & Building Performance: Best practices in preventive maintenance, work order efficiency, technology enabled workflows and vendor coordination, grounded in lessons from teams managing both corporate portfolios and large third party platforms in complex markets.
Technology & Workflow Efficiency: A practical look at which tools and platforms are genuinely improving response times, cross department visibility and performance metrics, and which tend to add complexity without meaningful return on investment.
Owner & Operator Alignment: Strategies for aligning operational execution with ownership goals, including frameworks for communication, capital planning, and performance expectations from companies with both proprietary and client-focused portfolios.
How You'll Do More Business: DFW remains one of the nation’s most active and complex property management markets, with more than 8.1 million residents and one of the fastest growth rates among large U.S. metros. This growth creates constant pressure on building operations and tenant expectations. At the same time, operating pressures are intensifying across Texas and DFW. Insurance policy costs in Texas rose by rose by 55.4% between 2019 and 2024, putting direct strain on operating budgets and forcing property teams to make tougher decisions around staffing, maintenance and service delivery.
Against this backdrop, property leaders across DFW are managing portfolios that span logistics facilities, residential communities, retail centers, office assets and mixed use environments, often within the same organization. Office conditions are beginning to stabilize as absorption improves and vacancy shows early signs of easing, while retail vacancy remains near historic lows, reinforcing strong tenant demand across neighborhood and service oriented centers. Many owners now operate mixed portfolios that require consistent performance standards across very different asset types, increasing demand for property teams who can deliver both operational efficiency and elevated tenant experience at scale.
This event brings together perspectives from large national platforms and regionally focused operators responsible for everything from institutional industrial portfolios and residential operations to third party property management and owner operated assets. You will hear how teams are standardizing service models, building frontline talent pipelines, leveraging operational data, and refining maintenance and customer experience strategies to protect occupancy, improve renewals and preserve NOI. Together, these conversations will focus on how today’s most effective property organizations are aligning operations with ownership priorities while navigating rising costs, shifting tenant expectations and portfolio complexity in one of the country’s most competitive CRE markets.
Join Bisnow as we explore how DFW property teams are retaining tenants, developing talent, protecting NOI, and aligning with ownership priorities in 2026, and what the most resilient portfolios are doing differently.
Structured Networking: This event will have interactive networking experience is built to maximize peer-to-peer value. Rather than open mingling, attendees will engage in facilitated conversations with fellow property management leaders, owners, and operators, helping you quickly identify shared challenges, compare strategies, and make targeted connections across retail, office, industrial, multifamily, and mixed-use portfolios.
Who You’ll Meet: Owners, asset managers, property managers, regional operations leaders, maintenance directors, tenant experience professionals, third-party management firms, in-house property operations teams, and industry partners shaping how buildings are staffed, run, and experienced across North Texas.
Why You Should Attend: Bisnow events bring together the biggest power players in the industry to identify opportunities, build your network and expand your business. With the largest audience of commercial real estate professionals in the world, no one knows how to help your business more than us. Join Bisnow as we jump into the market to analyze its strengths and strategize on its areas of opportunity. You don't want to miss this event!
Questions about your ticket purchase or interested in sponsoring? Reach out to customerservice@bisnow.com for customer support.
For venue/location questions or to request disability-related accommodations, please contact claire.ahrens@bisnow.com no later than 7 business days before the event.
For speaker recommendations or press inquiries please email our Texas event producer Ansley Bird at carissa.batson@bisnow.com.
DFW Property Management News & Projects
Agenda
| Time | Activity |
|---|---|
|
2:00 PM
3:00 PM
|
Breakfast and Networking
|
|
3:05 PM
3:50 PM
|
Tenant Retention & Experience
What Keeps Occupancy Stable in 2026 • How property teams are standardizing service delivery and communication to improve renewals across industrial, retail, residential, office and mixed use portfolios • Strategies for measuring tenant satisfaction, identifying friction points early, and translating feedback into operational improvements • Balancing efficiency with experience as teams manage rising costs while maintaining consistent performance and brand standards |
|
3:50 PM
4:10 PM
|
Networking Break
|
|
4:10 PM
4:55 PM
|
Operating Under Pressure
Performance, Talent & Operational Intelligence • Workforce models for recruiting, training and retaining onsite talent, including how teams are building career pathways and stabilizing frontline operations • Using operational data, reporting cadence and technology platforms to improve visibility, prioritize resources and drive portfolio wide performance • Maintenance execution, vendor coordination and preventive strategies that protect asset performance while controlling costs in a higher expense environment |
|
4:55 PM
5:15 PM
|
Closing Networking
|
PS - Want the attendee list for free?
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