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Justin Harley

Justin Harley

Regional Director

Yardi

Jane Crouch

Jane Crouch

Chief Operating Officer

Fresh Property Group

Michael Howard

Michael Howard

Founder & Managing Director

Urbanbubble

Olivia Harris

Olivia Harris

Chief Executive

Dolphin Living

Justin Harley

Regional Director

Yardi

Justin Harley is a residential real estate visionary with over 18 years’ experience in building and implementing flexible workspace software solutions to make portfolios operationally efficient. Harley joined Yardi in 2019 as Regional Director and has dedicated his time ensuring clients and software seekers are adopting the most appropriate tech solutions for their businesses.

Jane Crouch

Chief Operating Officer

Fresh Property Group

Jane joined Fresh Property Group as Chief Operating Officer in 2010 and has overall responsibility for the operational delivery of the business, overseeing the day-to-day running of the Fresh Student Living and Five Nine Brands. Jane has played an intrinsic part in the growth of Fresh Property Group and has overall responsibility for the management and

marketing of over 18,000 student beds across the UK and a team of over 300 staff.

Jane is an experienced student accommodation operator, having worked in the sector for over 15 years, working as Operations Manager at iQ from its inception. Before that, Jane worked in the Social Housing sector for over 15 years, leading teams providing supported housing, reactive and planned maintenance, leasehold management and general social housing.

Michael Howard

Founder & Managing Director

Urbanbubble

Michael Howard is the Owner and Managing Director of the North West’s (UK) award-winning Property Management Firm. During the 10 years of practice, Michael has become a keynote speaker for the property industry and is recognised as a Build-to-Rent (BtR) / Private Rented Sector (PRS) Specialist. This has led to the appointment of an advisory role by Manchester Life and the UKAA.

Since 2008, urbanbubble has been elected by nearly 11,000 residents to care for 10,000 schemes across the UK. The company has been recognised as one of the best places to work in the Property Management sector in the North West and has won numerous recognitions, including Best Property Firm from; Insider, Negotiator and News on the Block. Michael has personally been awarded ‘one of the most innovative entrepreneurs in property’ by EN Magazine.

Along the way, urbanbubble has partnered with renowned developers to devise and execute a world-class property service to key schemes by Legal and General, Property Alliance, Capital & Centric, Salboy, Elliot Group ... amongst many more prestigious names within the industry.

Michael has a BA in Economics and was selected by Manchester Metropolitan University to undergo the GS10K program along with the other top 6% UK growth companies.

Olivia Harris

Chief Executive

Dolphin Living

Olivia Harris is Chief Executive of Dolphin Living. Dolphin Living is a charity providing affordable rental homes to working Londoners on modest incomes. The charity develops, purchases and manages build to rent properties in London. Previously, Olivia was Finance Director at Dolphin Living. She is a Chartered Accountant and has worked for more than 15 years in the property industry.

Summary

  1. How have residents been impacted by the pandemic across all forms of accommodation, such as BTR, Student Accommodation and Social Housing?

  2. Do you see any long-term social distancing measures being bought into communal areas?

  3. How has the maintenance of your buildings been affected?

  4. Landlord-Residents-Communication: How have you communicated with your residents?

  5. How has your approach to technology and creative management solutions changed due to the pandemic?