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Speakers and Panels
The Resident Experience Engine, Multifamily Operations, Retention, and Proptech
Collective Residential's Zachary Mitchell and Ironhold's Jeremy Yost on the resident experience, retention and the proptech actually moving the needle in multifamily operations.
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Zachary Mitchell
VP Portfolio Operations
Collective Residential
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Jeremy Yost
CEO, Ironhold Development & Asset Management
Ironhold
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Walid Matarieh
Sr. Manager, Community Account Sales
Xfinity
Managing the Modern Commercial Asset, Cost, Amenities, and the Flight to Quality
Transwestern's Bonnie Boden, Zeller's Bradley Borowiec, Newmark's Meg Hanley and Hiffman National's Carrie Szarzynski on controlling costs, competing on amenities and winning the flight to quality across commercial portfolios.
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Bonnie Boden
EVP- Midwest Asset Services Operations
Transwestern
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Bradley Borowiec
Senior Vice President
Zeller
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Meg Hanley
Senior Vice President
Newmark
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Carrie Szarzynski
Sr. Managing Director, Head of Management Services
Hiffman National
Why You Won't Want To Miss This Property Management Event In Chicago
Numbers to Know:
94.9%: Chicago multifamily occupancy in Q2 2026, well above the 10-year average of 93.8% (Cushman & Wakefield)
3.2%: Year-over-year effective rent growth, keeping Chicago among the leading metros in the country (Cushman & Wakefield)
28%: Downtown office vacancy, down from 28.6% for the first quarterly decline in 15 quarters (CBRE)
4.2M SF: Downtown sublease availability, its lowest level since 2020 (JLL)
40M+ SF: The Midwest portfolio Transwestern's asset services team, led by Bonnie Boden, operates
What You'll Learn From Chicago CRE Leaders At This Conference:
How operators running 20,000+ units are using resident experience, renewals, and proptech to hold occupancy near 95% and keep rents climbing.
Which technology is actually moving NOI, from AI-assisted leasing to smart building systems, and why connectivity has become a core amenity.
How owners of trophy assets like the Wrigley Building compete on amenities and hospitality to win the flight to quality.
How property teams are controlling costs as insurance, property taxes, and labor keep rising across office, multifamily, and industrial portfolios.
How leasing and occupancy teams are capturing tenants as downtown sublease space shrinks and vacancy finally ticks down.
How developers and asset managers are balancing new investment with day-to-day operations to protect long-term value.
How You'll Do More Business From Attending This Event:
Chicago's property managers are operating in a market that finally has some wind at its back. Apartment occupancy is near 95% and rents are growing faster than in most major metros, while downtown office vacancy posted its first decline in nearly four years as sublease space dried up. But rising insurance, tax, and labor costs mean every point of NOI still has to be earned. At this year's Property Management & Operations Summit, join Bisnow and leaders from Transwestern, Zeller, Hiffman National, Collective Residential, Ironhold, and Xfinity for a look at how Chicago's top operators are cutting costs, keeping residents and tenants, and putting technology to work.
Who You'll Network With At This Discussion:
Owners, developers, investors, brokers, business consultants, architects, engineers, designers, lawyers, accountants, bankers and public officials.
Why You Should Attend This Session:
Bisnow events convene the biggest power players in the industry to help you grow your business across a complex market. With engaging discussions, exclusive networking opportunities and the largest and most equipped audience in the field, Bisnow's unique perspective on the challenges and opportunities of the market makes our programs a must-attend for any CRE professional.
Agenda
| Time | Activity |
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8:00 AM
9:00 AM
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Breakfast and Networking
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9:00 AM
9:45 AM
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The Resident Experience Engine, Multifamily Operations, Retention, and Proptech
How multifamily operators are using amenities, service, and technology to drive retention and NOI in a flight-to-quality market. Leasing tech, resident-experience platforms, staffing, and the operational playbook for keeping buildings full |
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9:45 AM
10:30 AM
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Managing the Modern Commercial Asset, Cost, Amenities, and the Flight to Quality
How office and mixed-use asset managers are delivering the experience today's tenants demand while navigating rising insurance costs, tighter financing, and pressure on operating budgets. Amenity strategy, lease management, data and AI for performance, and where capital for building improvements is coming from |
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10:30 AM
11:30 AM
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Closing Networking
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Tickets
Early Bird
$130.00 /ticket
Only a few tickets are available at this price, so don't wait.
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PS - Want the attendee list for free?
Biscred gives you a complimentary 1-week trial with 250 credits to search 6M+ commercial real estate contacts — filter by asset class, job seniority, metro, property count, and more. Book a demo today and we'll activate your free trial when you mention this promotion.