SelectLeaders’ Client Seeks Director of Training and Support Opportunity

BISWIRE/March 30, 2026 — SelectLeaders, the leading real estate job network connecting top talent with premier employers, has announced a new Director of Training and Support opportunity on behalf of a student housing organization with a national portfolio.

This full-time hybrid position is based in Chicago, Illinois, with in-office work required Monday through Thursday and remote work on Fridays. The role also includes occasional travel of up to 25% to support on-site training, operational projects, and field-based teams.

The Director of Training and Support will play a critical role in leading training strategy and operational support across the company’s student housing portfolio. Reporting to the Vice President of Operations, the role will help strengthen on-site execution by developing and enforcing policies, procedures, and training programs that drive consistency, performance, and sales success.

Key responsibilities include:

• Leading training programs for property and corporate teams through the Grace Hill platform, including onboarding, ongoing education, and compliance tracking
  
• Developing policies, procedures, training materials, how-to guides, videos, and self-help resources across internal platforms and portals
  
• Identifying knowledge gaps and operational risks, then creating training tools, checklists, and documentation to drive consistency and accountability
  
• Providing strategic leadership to the Training and Support function, including oversight of field-based support roles
  
• Partnering with Regional Managers and cross-functional teams to ensure adherence to policies, lease audit compliance, and operational standards
  
• Supporting properties through in-person and remote training during turnover, staffing shortages, lease-up activity, and other key operational periods

The ideal candidate will bring at least five years of experience in student housing operations, including two years in a supervisory or leadership role. Candidates should have experience developing training programs, operational documentation, and compliance processes across a multi-property portfolio, along with working knowledge of property management operations and systems such as Entrata.

This is a hybrid role offering the opportunity to lead training and support initiatives across a national student housing platform while partnering closely with operations, sales, accounting, systems support, and HR teams.

Interested candidates can apply here: https://www.selectleaders.com/job/293449/director-of-training-and-support/ 

About SelectLeaders
SelectLeaders is the trusted career platform for commercial real estate, connecting top employers with experienced professionals across investment, development, finance, legal, and operations. With more than 20 years of exclusive focus on CRE, SelectLeaders continues to support the organizations and talent shaping the built environment.