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Email Troubleshooting

To help ensure that your Bisnow on Business newsletters are always delivered to your inbox. Login to your e-mail system right now, and add mark@bisnow.com to your email address book, contacts or safe senders list.

Please choose your e-mail provider/program:

AOL/AIM users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

  1. Login to http://mail.aol.com/
  2. Click on Contacts on the left-side navigation menu
  3. Click on New on the top navigation bar, then New Contact
  4. For E-mail, enter mark@bisnow.com
  5. Click Save at top

For more help, see the AOL help site.

Comcast users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

  1. Login to http://www.comcast.net/qry/goto?app=mail
  2. Click on Address Book link in the left-side menu
  3. Click Add Contact at the top of your Address Book
  4. For E-mail, enter mark@bisnow.com
  5. Click Add

For more help, see the Comcast help site.

Cox.net users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

  1. Login to http://webmail.cox.net/
  2. Go to the WebMail Inbox window.
  3. Click Addresses
  4. Under Addresses: All, click New Contact.
  5. For Display Name, enter Bisnow on Business
  6. For E-mail, enter mark@bisnow.com
  7. Click OK.

For more help, see the Cox.net help site.

Earthlink users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

  1. Login to http://webmail.earthlink.net/
  2. Click on the Address Book link
  3. Click the Add button.
  4. For E-mail, enter mark@bisnow.com
  5. Click the Save button at the bottom of your screen

For more help, see the Earthlink help site.

Excite users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

  1. Login to http://mail.excite.com/
  2. Click the New Contact button on the Addresses screen.
  3. For E-mail, enter mark@bisnow.com
  4. Click the Save Changes button.

For more help, see the Excite help site.

Gmail users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

  1. Login to http://www.gmail.com/
  2. Click Contacts along the left side of any Gmail page
  3. Click Create Contact
  4. For E-mail, enter mark@bisnow.com
  5. Click Save

For more help, see the Gmail help site.

Hotmail and MSN Users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

  1. Login to your Hotmail or MSN account
  2. Click Options
  3. On the left side of the page, click Mail, and then click Junk E-Mail Protection
  4. Click Safe List
  5. Enter bisnow.com in the field provided, then click Add

For more help, see the Hotmail/MSN help site.

Microsoft Outlook users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

For Outlook 2003: (Other versions such as Outlook 2007 and Outlook Express may vary slightly)

  1. From the Tools menu, select Options
  2. Click the Junk E-Mail button
  3. Click the Safe Senders tab
  4. Click the Add button
  5. Enter bisnow.com in the text box provided, and click OK

For more help, see the Outlook help site.

Yahoo Users: Follow these instructions to ensure that your Bisnow on Business newsletters are always delivered to your inbox.

For the older-style Yahoo mail, follow these directions:

  1. Login to http://mail.yahoo.com/
  2. Click the Addresses tab
  3. In the Quick Add Contact section at bottom, for E-mail enter mark@bisnow.com and then click the Add button

And for the new Yahoo mail, try this:

  1. Login to http://mail.yahoo.com/
  2. Click on Contacts in left-side menu
  3. Click Add Contact at top
  4. For E-mail, enter mark@bisnow.com
  5. Click the Save button at top-right

If you ever find a Bisnow on Business e-mail in your Yahoo Bulk mail folder, open it and click the Not Spam button.

Other Programs/Providers: If you are subscribed to Bisnow on Business, but are not receiving the e-mails, your Internet Service Provider (ISP) or company is blocking them, perhaps because they think Bisnow on Business is junk mail.

What you can do to fix this:

  • Get in touch with technical support at your ISP or company and explain the problem. If they are blocking e-mail from Bisnow on Business, ask them to stop. One way they can do this is to place bisnow.com, campaignmonitor.com, constantcontact.com, and/or the following IP range on an e-mail "safe list":

  • 72.15.222.60 - 72.15.222.74 (inclusive)

  • Some web-based e-mail systems allow you to set your own safe list. Look for it in the settings section, and add "bisnow.com" (without the quotes.) If you have to enter a complete address, use "mark@bisnow.com". Some e-mail systems, such as AOL 8.0, require a sender to be in your address book to keep the e-mail from diverted to a junk mail folder. If your system is like this, add "mark@bisnow.com" (without the quotes) to your address book.
  • If all else fails, try signing up under another internet account, or consider changing ISPs to a provider that does not block your e-mail.

Still having problems? Contact us.

 

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